For compliance
The boundary is a document, not a vibe.
- Never advice
- Logs you can produce
- A kill switch
Controlled service layer
Automation with the controls your compliance team needs
Handle routine service questions and onboarding steps, with strict boundaries, audit logs and human review where required.
Built for NBFCs, wealth ops teams and fintech service desks.
Scope this with usThe problem
Customers want fast answers, but the space is regulated. Anything resembling advice, or touching sensitive data, needs careful handling and a clear trail.
In practice
A customer asks how to update their address and what documents are needed. The AI explains the process, lists the documents, starts the request, and routes it to an officer for verification.
Never
Advice
Informational and admin only — written down before go-live
Logged
Every turn
Retention and region your policy already demands
Gated
Sensitive actions
Identity check + human where required
Faster
Routine service
How-to, status, documents — without a 48-hour ticket
The shift
From a risky chatbot to a desk compliance can sign
From this
- ✕A vendor bot that will cheerfully ‘recommend’ a product.
- ✕KYC status questions sitting in email.
- ✕Address changes started on a call and finished on a form nobody finds.
- ✕No trail when internal audit asks who said what.
- ✕After-hours customers waiting until the branch opens.
- ✕PII in a shared inbox.
To this
- ✓A published list of what the layer may say — and what it must never say.
- ✓Status and how-to from the systems of record.
- ✓Requests started in-thread, approved by an officer.
- ✓An audit log with retention you already owe the regulator.
- ✓After-hours answers that stay inside policy.
- ✓PII handled with the same controls as the rest of the stack.
What's included
Service, not a robo-advisor
Policy-bounded Q&A
How to, where to upload, what happens next — from your circulars, not from a model’s idea of a product.
Application status
Where the KYC or loan file actually sits. No invented timelines.
Document collection
The list, the format, the portal link. Completeness checks; no ‘that should be fine’.
Identity step-up
Sensitive actions wait on the check your stack already uses.
Officer queue
Address change, nomination, mandate — started in chat, finished by a human.
Audit log
Who saw what, who approved what, how long you keep it.
Channel control
App, WhatsApp, web — same boundary, same log.
Kill switch
Compliance can pause a topic without waiting for a vendor’s next release.
Every role connected
Built around how each desk actually works
For the service desk
Routine how-to leaves the queue. Exceptions arrive with the file open.
- Fewer ‘how do I update’ tickets
- Officer work is still officer work
Go-live
Implementation without a year-long project
- 1
Week 1
Boundary workshop
Compliance, legal, ops: the list of allowed intents. Written down.
- 2
Week 2
Systems of record
Status APIs, document lists, the identity step you already have.
- 3
Week 3
Closed pilot
Staffed users, full logs, a kill switch tested.
- 4
Week 4+
Expand intents
Only after the first set has a clean audit week.
Enterprise-grade security
Controls your compliance team can live with
No advice
Product recommendation, suitability, returns — out of bounds. The model does not get a sales target.
Least privilege
It sees the fields the task needs. Not the whole core.
Retention
Logs live where your policy already says they live.
Human on the bind
Anything that changes a customer record waits for an officer.
Ideal for
Service desks that need speed without a rogue advisor
Deployment
Your cloud and region, on the core and CRM you already run
Commercials
A controlled build — compliance is in the scope, not an add-on
How we approach it
- 1
We scope the AI tightly to informational and administrative tasks — never advice.
- 2
Sensitive actions require identity checks and, where needed, human approval.
- 3
Every interaction is logged with the retention and region controls your policy demands.
- 4
We work with your compliance team on the boundaries before anything ships.
FAQ
Questions about financial services
Will this give investment or product advice?
No. That is a hard boundary. Informational and administrative tasks only, signed off before go-live.
Can we produce the conversation for audit?
Yes. Logging, retention and region are part of the build, not a nice-to-have.
What if a customer asks anyway?
The layer refuses, points at a human or a registered channel, and logs the turn.
Want faster service that compliance can still sign?
Bring the policy and the five questions that clog the desk. You leave with a written boundary and a plan for the first intents.
We’ll tell you if a platform already fits better.
