At Click To Automate, customer satisfaction matters, and so does protecting our platform from misuse. This policy defines when refunds are granted, when they are not, and the exact process to follow. By purchasing, subscribing, or using our services, you agree to the terms below.
1. Subscription Plans
1.1 Free Trial Period
- We offer a 14-day free trial for new users to evaluate our platform.
- Eligibility: Limited to one trial per person, organization, and payment method. Creating multiple accounts or using aliases to obtain additional trials is prohibited.
- Refunds do not apply to the free trial as no payment is collected.
1.2 Monthly Subscriptions
- Refund requests must be made within 7 calendar days of the initial payment date.
- Renewal payments are non‑refundable unless a Verified Service Failure (see 2.1) prevented access to core features during the renewed term.
1.3 Annual Subscriptions
- Refund requests must be made within 14 calendar days of the initial payment date.
- No pro‑rated or partial refunds are issued after the 14‑day window, regardless of usage.
2. Eligibility for Refunds
Refunds are granted only under the following conditions:
2.1 Verified Service Failure
- Defined as a platform outage or critical malfunction documented by our technical team that prevents use of core advertised features as described in our documentation.
- You must (a) report the issue to support, (b) provide requested diagnostic details (logs, screenshots, steps to reproduce), and (c) allow up to 5 business days for remediation.
- Issues outside our control (internet connectivity, customer infrastructure, device incompatibility below stated requirements, or third‑party services we do not control) do not qualify.
2.2 Unauthorized or Incorrect Charges
Charges made in error by us, or billing for a plan you did not authorize, are eligible for correction and refund.
2.3 Cancellation Within the Refund Window
If you cancel your subscription within the applicable window (see 1.2 and 1.3), you may be eligible for a refund.
3. Non‑Refundable Situations
- Non‑use of the service during a billing cycle, regardless of reason.
- Failure to cancel prior to renewal (see Section 5).
- Add‑ons, one‑time purchases, custom integrations, or professional services.
- User error (including accidental purchases) or misuse of the service.
- Violation of our Terms of Service or suspected fraudulent activity.
- Issues arising from external dependencies, customer environments, or unsupported configurations.
4. How to Request a Refund
- Email support@clicktoautomate.in with the subject line "Refund Request".
- Include your account email, payment reference/transaction ID, and a detailed reason with any supporting evidence.
- We will review and respond within 3 business days.
5. Cancellations & Renewals
- Subscriptions auto‑renew unless canceled.
- You must cancel via your account dashboard at least 48 hours before the renewal date to avoid charges.
- Renewal charges processed prior to cancellation are non‑refundable unless 2.1 applies.
6. Refund Processing
- Approved refunds are issued within 5 business days to the original payment method only.
- We are not responsible for bank/processor timelines, currency conversion differences, or third‑party transaction fees.
- We may require reasonable verification of identity or ownership of the payment method before issuing a refund.
7. Chargebacks & Disputes
- Please contact us first to resolve billing issues. Initiating a chargeback before allowing us to assist may result in account suspension.
- We reserve the right to provide documentation (usage logs, timestamps, communications) to dispute improper chargebacks.
8. Changes to This Policy
- We may update this policy at any time.
- Changes apply to purchases made after the effective date shown above.
- Continued use of the service after changes are posted constitutes acceptance of the updated policy.
Questions? Contact support@clicktoautomate.in.